Call center outsourcing

Business Beanstalk for call center outsourcing

Why should I use a call center in the Philippines?

Fortune 500 companies are now turning to call center outsourcing operations. This is because it’s a necessity to be competitive in the New Global economy and the timeless law of comparative advantages, and the Philippines call centers allow you to be just that.

Business Beanstalk, call center outsourcing undertakes the enviable task of cold calling hundreds of homes a day. For consumer campaigns such as this, the use of a predictive dialer is instrumental to get sufficient talk time. We were one of the first call center outsourcing centers to use the award winning Five9 predictive dialer technology that automatically weeds out voice mail, busy tones and unanswered calls so that agents get triple the talk time of a caller on a manual phone.

Our call center outsourcing only have top-notch, university educated, sophisticated agents with extensive telemarketing experience, the gift of gab, and, of course, the ability to converse in “American” English and understand “American” culture. This really cuts down on the lead time when starting a new campaign. You don’t want to spend half a day explaining how a credit card works, or what a mortgage is. Only the top 5% of the available labor pool can make it through our highly selective criteria.

Key components to make outsourced telemarketing work from Philippines call centers or anywhere else are 1) Cost of the telemarketing company per hour should be less than your operational cost if done in-house 2) The callers have to sound as if they work for your company, this is to prevent slamming and preserving the corporate image 3) Provider uses HIGH quality call agents and specialized commercial grade equipment such as predictive dialers- this cannot be overstressed especially for OUTBOUND calls where the contact person has the luxury of hanging up.

Read more about BusinessBeansTalk call center outsourcing